Privacy Policy

Introduction

At GrassPoint Des Plaines Turf Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at www.desplainesartificialgrass.com or use our services.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

When you contact us for a quote or use our services, we may collect personal information such as:

• Your name and contact information (phone number, email address)
• Property address and location details
• Project specifications and preferences
• Payment and billing information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website and search terms used
• Device information and operating system

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing quotes and estimates for our services
• Scheduling and completing installation projects
• Processing payments and maintaining billing records
• Communicating with you about your project or service
• Sending promotional materials and updates (with your consent)
• Improving our website and customer service
• Analyzing website traffic and user behavior
• Complying with legal obligations and resolving disputes

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred to the new owners as part of that transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, and restricted access to personal data.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: